Shipping policy

All orders are prepared fresh and shipped or delivered according to the selected delivery method at checkout.

Delivery times are estimates and may vary due to external factors such as traffic, weather, or courier delays. The Tiramisu Guy is not responsible for delays caused by third-party delivery services.

Customers are responsible for ensuring that delivery details are accurate and that someone is available to receive the order at the scheduled time.

Due to the perishable nature of our products, we do not accept returns or refunds once an order has been prepared or delivered, except in cases of proven errors on our part.

If you experience any issues with your order, please contact us immediately at Hello@thetiramisuguy.com so we can evaluate the situation.