Refund policy

Due to the nature of our products, all sales are final.

Our tiramisù and desserts are fresh, perishable food items, made to order and intended for immediate consumption.

For food safety and hygiene reasons, we do not accept returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact us within 2 hours of delivery or pickup at hello@thetiramisuguy.com, including:

• your order number

• a brief description of the issue

• clear photos of the product and packaging

The following items are non-returnable and non-refundable:

• Pre-order cakes

• All food and dessert products

• Custom or made-to-order items

• Cakes and catering orders

By placing an order with The Tiramisu Guy, you agree to this policy.

For any questions, contact us at Hello@thetiramisuguy.com.